Welcome to Vytrix (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vytrix.org, contact us, or use our services.
If you do not agree with the terms of this Privacy Policy, please do not access the website.
1. Company Information
Vytrix
298 High Ridge Rd
Mt Airy, NC 27030
United States
Phone: +1 856-575-7969
Email: [email protected]
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
When you:
- Fill out a contact form
- Book a service appointment
- Purchase a bicycle or service
- Subscribe to our newsletter
We may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via third-party providers)
- Appointment details
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring website
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Analyze website traffic
- Remember user preferences
- Support marketing and advertising efforts
Please see our Cookie Policy for additional details.
3. How We Use Your Information
We use collected information to:
- Provide bicycle sales and repair services
- Schedule and manage service appointments
- Process payments
- Respond to inquiries
- Improve website functionality
- Send promotional communications (with consent)
- Comply with legal obligations
- Prevent fraud and ensure security
4. Legal Basis for Processing (Where Applicable)
Depending on your location, we process your personal data based on:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate business interests
5. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Payment processors
- Website hosting providers
- Email marketing providers
- IT and security service providers
- Legal authorities when required by law
All third parties are required to protect your data and use it only for specified purposes.
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfill service obligations
- Maintain business and financial records
- Comply with legal requirements
- Resolve disputes
After this period, data is securely deleted or anonymized.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location (including residents of certain U.S. states), you may have the right to:
- Access personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Request information about data sharing practices
To exercise these rights, please contact us at [email protected].
9. Children’s Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we learn that such data has been collected, we will take appropriate steps to delete it.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Marketing Communications
You may opt out of receiving promotional emails at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly
Transactional communications (such as appointment confirmations) may still be sent.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
We encourage you to review this page regularly.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Vytrix
298 High Ridge Rd
Mt Airy, NC 27030
United States
Phone: +1 856-575-7969
Email: [email protected]